Best practices in patient communication for Radiologic Technologists

Radiologic Technologists play a key role in ensuring patients feel informed, safe, and respected throughout the imaging process. From initial greetings to post-procedure instructions, effective communication builds trust, reduces anxiety, and contributes to the accuracy and success of diagnostic exams. As frontline healthcare providers, Radiologic Technologists must combine clear instructions with empathy and professionalism to support a positive patient experience—especially in high-stress or unfamiliar clinical environments.

1. Establish Rapport from the Start

The initial interaction sets the tone for the entire procedure. A warm, respectful greeting helps patients feel at ease.

• Introduce yourself with your name and role
• Confirm the patient’s name and procedure in a friendly tone
• Use a calm and welcoming demeanor to reduce tension

Establishing rapport creates a foundation of trust and cooperation.

2. Use Clear and Simple Language

Many patients are unfamiliar with medical or technical terminology. Using plain language ensures they understand what to expect.

• Explain the procedure step-by-step in easy-to-understand terms
• Avoid jargon such as “lateral decubitus” or “AP view” unless explained
• Use analogies or demonstrations to clarify positioning instructions

Clear language reduces confusion and helps procedures run smoothly.

3. Practice Active Listening

Patients may express anxiety, discomfort, or concerns. Listening attentively and acknowledging their feelings makes them feel heard and supported.

• Maintain eye contact and use nonverbal cues of attentiveness
• Repeat or paraphrase concerns to confirm understanding
• Answer questions thoroughly and with empathy

Active listening improves patient satisfaction and enhances compliance.

4. Explain the Purpose and Importance of the Procedure

When patients understand why a scan is necessary, they’re more likely to cooperate and stay calm during the process.

• Briefly describe what the imaging will help diagnose or monitor
• Clarify any special preparation (e.g., fasting, removing metal)
• Let them know how long the procedure will take

Transparency builds patient confidence in the care they are receiving.

5. Address Discomfort and Provide Reassurance

Some imaging procedures may cause discomfort or claustrophobia. Technologists should acknowledge and respond with care.

• Reassure patients about the safety and noninvasive nature of most exams
• Offer pillows, blankets, or other positioning aids when needed
• Use calming language to guide anxious or pediatric patients

Compassionate responses foster a calm and trusting environment.

6. Involve the Patient in the Process

Encouraging participation and providing clear directions increases the effectiveness of the imaging procedure.

• Ask patients to hold specific positions and explain why it's important
• Use verbal cues during breath-hold or movement-restriction instructions
• Let patients know when they can speak or move again

Involving the patient ensures better cooperation and image quality.

7. Maintain Professionalism and Privacy

Respecting the patient’s dignity and privacy is essential in any clinical setting, especially during imaging that requires partial undressing or positioning.

• Explain clothing removal or gown use respectfully
• Provide appropriate draping and minimize exposure
• Ensure privacy and maintain confidentiality at all times

Professional conduct builds respect and reassures patients of their safety.

8. Provide Post-Procedure Instructions and Next Steps

Patients should leave knowing what to expect after the scan and whom to contact with questions.

• Let them know when and how results will be communicated
• Inform them if additional steps (e.g., hydration after contrast) are needed
• Direct them clearly to the next area or provider, if applicable

Clear closing communication ensures continuity of care and reduces post-visit confusion.